You will be an significant first point of contact for our patients and prospective patients at a progressive, high-end dental clinic approximately 50 minutes south-west of Sydney CBD. While dental reception and answering incoming calls are central to this position, we are looking for much more than someone who simply manages the appointment book. We want someone who can engage, communicate, build relationships, follow up and confidently discuss high-value dental treatment. Key responsibilities Answering incoming patient phone calls professionally, warmly and efficiently Managing the dental reception and front desk Creating an exceptional experience from the patient's very first interaction Managing new patient enquiries via phone, email and digital channels Booking and coordinating appointments Managing the appointment book efficiently Patient recalls,
confirmations and follow-ups Responding to missed calls and online enquiries promptly Building rapport and trust with prospective patients Following up patients considering treatment About you Minimum 5 years' relevant professional experience required Warm, articulate and exceptional on the telephone Highly experienced in dental/medical reception or customer-facing roles Confident discussing fees and high-value treatment Strong in sales and conversion Highly organised and detail-oriented Excellent with computers and technology Proactive with patient follow-up Professional and well presented Performance-based incentive bonus structure available Hybrid working arrangement with minimum 3–4 days per week on-site