Level 1 IT Support Technician – Field-Based About the Role We are seeking a motivated and enthusiastic

Level 1 IT Support Technician

to join a growing IT support team servicing a portfolio of clients.

This is a

field-based, hands-on role

and is ideal for someone early in their IT career who is eager to develop their technical skills, gain exposure to a broad range of technologies, and progress into more senior support and project-focused roles.

Key Responsibilities Reporting to the IT support team, your responsibilities will include:

Providing Level 1 technical support to a client base of private schools

Managing and responding to support requests through

ConnectWise

Monitoring and supporting client environments using

NinjaOne RMM

Assisting with user access, documentation and credential management through

IT Glue

Supporting users across

Microsoft 365

and

Google Workspace

Providing support for Apple devices and education environments

Assisting with device management using

JAMF

and

Microsoft Intune

Troubleshooting hardware, software, network and end-user issues

Providing responsive, skilled and customer-focused support to school staff

Escalating more complex technical issues to senior team members when required

Maintaining accurate ticket notes and technical documentation

Working closely with senior technicians and gaining exposure to a variety of technologies and IT projects

About You To be successful in this role, you will ideally have:

1–2 years of IT support experience , or relevant practical experience

A relevant

IT qualification or degree





is preferred

A genuine passion for technology and problem-solving

A strong desire to learn, develop your technical skills and pursue industry certifications

Excellent communication and customer service skills

The ability to work independently while also contributing effectively as part of a team

A professional and approachable manner when working with school staff and clients

A willingness to work regularly on-site across Inner Eastern Suburbs.

Experience with any of the following technologies will be highly regarded:

ConnectWise

NinjaOne

Microsoft 365

Google Workspace

JAMF

Microsoft Intune

Apple devices and education environments

IT Glue

Career Development This role offers an excellent opportunity for someone looking to build a long-term career in IT.

You will receive exposure to a diverse range of technologies, client environments and technical challenges, while working alongside experienced IT professionals. Solid performers will have opportunities to progress into more advanced support and project-focused roles as their skills and experience develop.

Requirements

A current or willingness to obtain a

Working with Children Check

is required

Support is available for the successful candidate to obtain the required check

Applicants must have the ability to work regularly on-site in the Inner Eastern Suburbs.

If you're an ambitious IT professional looking for an opportunity to develop your skills, gain valuable hands‑on experience and take the next step in your IT career, we'd love to hear from you.

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📌 IT Support Engineer (Port Phillip City)
🏢 seek.com.au
📍 Port Phillip City