BYD Caroline Springs is seeking a motivated and organised

Service Advisor

to join our growing Aftersales team. This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

About the Role BYD Caroline Springs is seeking a motivated and organised

Service Advisor

to join our growing Aftersales team. This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

What You’ll Be Doing As an

Aftersales Service Advisor , you will be the key connection between our customers and the service workshop. Your role is to ensure every BYD owner receives exceptional support and a premium aftersales experience — from service booking and repair coordination to vehicle handover.

Key Responsibilities

Greet and assist customers with professionalism and empathy throughout their service journey

Manage

daily service bookings, repair orders, and workshop scheduling

Communicate clearly with customers regarding service needs, costs,



and repair timelines

Liaise with

technicians, parts, and logistics teams

to ensure productive job progress

Coordinate warranty and service campaign claims in line with manufacturer standards

Update customer and vehicle data in the system.

Handle customer enquiries and provide timely updates during the service process

Conduct post-service follow-ups to ensure satisfaction and retention

Support service reporting, invoicing, and KPI tracking for management review

What We’re Looking For Required

Proven experience as a

Service Advisor

or in an

automotive aftersales/service role

Excellent communication and customer service skills

Ability to coordinate effectively between customers and workshop teams

Strong attention to detail and administrative accuracy

Organised and proactive approach to workload management

Proficiency in Microsoft Office and DMS/CRM systems

Professional presentation and commitment to premium service standards

Highly Regarded

Experience in

EV brands

Knowledge of

EV service operations

and dealership workflows

Familiarity with

Pentana, ERA, or similar systems

What We Offer

Competitive remuneration package.

Opportunity to join one of Australia's fastest-growing EV brands.

Supportive and collaborative team environment.

Career development and internal promotion opportunities.

Ongoing manufacturer training.

Employee discounts across the Harmony Auto Group.

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📌 Aftersales Service Advisor (Port Phillip City)
🏢 Harmony Auto
📍 Port Phillip City