Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

SENIOR SALES ASSOCIATE — POP MART Fluency in Mandarin and English Required

Position Available: Full-Time

$63,500 + Super + Monthly Incentives

Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

Why You'll Love Working at POP MART

Work with products customers genuinely love - collectors, fans and families

Weekly new releases keep every day exciting and fast-moving

Opportunity to develop leadership skills within a growing global business

Job security with a rapidly expanding retail brand

Monthly product incentives (post-probation)

Supportive, energetic and inclusive team culture

Annual POP LAND (Beijing) pass

A colourful, creative retail environment

What You'll Do Lead Shifts & Support Store Leadership

Take ownership of daily store operations during assigned shifts

Open and close the store in accordance with company procedures





Act as the senior team member on duty when Store Management is not present

Support the Store Manager and Assistant Store Manager in delivering key business objectives

Make confident decisions and resolve operational or customer issues as they arise

Ensure company policies, procedures and store standards are consistently upheld

Deliver Outstanding Customer Experiences

Lead by example in delivering exceptional customer service

Build genuine connections with customers, fans and collectors

Share product knowledge and introduce new collections with confidence

Drive sales through upselling, cross-selling and customer engagement

Handle customer enquiries and escalations professionally and effectively

Support Team Performance

Support the onboarding and training of new team members

Provide coaching and day-to-day guidance to Sales Associates

Lead by example and set the standard for customer service and store execution

Help foster a positive, accountable and high-performing team culture

Support productivity and service standards during peak trading periods and major product launches

Maintain Operational Excellence

Support inventory accuracy, stock management and merchandising standards

Assist with stocktakes, deliveries and product launches

Monitor store presentation and take ownership of maintaining a customer-ready environment

Process transactions accurately and support loss prevention initiatives

Ensure opening, trading and closing routines are completed accurately and on time

Who You Are

An experienced retailer who enjoys taking ownership and responsibility

Passionate about customer service and creating memorable experiences





A natural leader who leads by example and supports team success

Confident making decisions and solving problems in a fast-paced environment

Organised, reliable and detail-oriented

Able to remain calm and focused during busy trading periods

Passionate about retail, pop culture or collectibles

What We're Looking For

Minimum 2 years' retail experience in a fast-paced customer-facing environment

Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded

Experience opening and closing a retail store

Demonstrated ability to support, coach and motivate team members

Strong understanding of retail operations, customer service and store standards

Ability to take accountability for store performance during assigned shifts

Strong communication and organisational skills

Fluency in Mandarin is required, to cater for our local and tourist Chinese clientele

Full-Time Availability Requirements

This is a permanent full-time position averaging 38 hours per week.

Flexible availability across all 7 days is required.

Typical rosters include weekends, late-night trading and public holidays.

We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.

Availability throughout our peak trading season (November to January) is essential.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Chance Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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📌 Full-Time Senior Sales Associate (Melbourne Central) (Port Phillip City)
🏢 POP MART
📍 Port Phillip City