Mantello Motor Group – we are one of Victoria's oldest family-owned dealership groups, with 50 years of experience selling and servicing vehicles! We have an exciting opportunity for a
Automotive Cadet Service Advisor
to join our award-winning Service Centre in Fawkner. This is a fantastic entry-level opportunity for someone looking to start and develop their career in the automotive industry.
Previous Service Advisor experience is not required , as ongoing training and support will be provided. We are looking for an energetic, enthusiastic and customer-focused individual who is eager to learn, develop new skills and build a long-term career within the automotive industry. About the role:
Reporting to the Service Manager and working alongside our experienced Service team, you will learn all aspects of the Service Advisor role, including: Providing outstanding customer service and acting as a key link between our customers and workshop
Greeting customers and assisting with their vehicle servicing requirements
Operating service drive way – checking in vehicles
Learning how to inform and consult with customers regarding vehicle servicing, repairs and maintenance
Keeping customers updated throughout the servicing process
Assisting with customer enquiries and providing information on our products and services
Liaising with technicians and workshop control regarding vehicle progress and status
Developing an understanding of dealership systems, processes, policies and procedures
Building genuine relationships with customers and understanding their individual needs
Working closely with the wider Service team to ensure a smooth and positive customer experience
About you:
We are looking for someone who: Has a genuine interest in developing a career within the automotive industry
Has strong communication and interpersonal skills
Is confident, friendly and enjoys working with customers
Is organised and willing to learn
Has positive time management skills and the ability to prioritise tasks
Is reliable, motivated and committed to developing within the role
Is comfortable using computers and learning new systems
Works well as part of a team
Previous customer service, retail or hospitality experience would be advantageous, but is not essential
No previous automotive or Service Advisor experience is required
What we offer:
The successful candidate will: Receive comprehensive on-the-job training and ongoing support
Learn from an experienced automotive Service team
Have ongoing training and development opportunities
Gain valuable experience within an award-winning dealership
Have genuine opportunities for career progression within Mantello Motor Group
Work with a supportive team across a growing, family-owned dealership group
All new employees will be required to undergo a
Police Check. Mantello Motor Group offers excellent opportunities for career development across our