White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.

About the Role

This role will run from mid October through to end of January.

Minimum 3 days a week availability required - Monday and Thursday essential

Shifts will be between 7am and 5pm, Monday to Friday.

Main Responsibilities

Communicating with customers & ensuring customer satisfaction on emails & live-chat

Handle customer queries professionally, provide knowledgeable solutions and follow up as required

Ensuring customer profiles & communication is documented





Working with the returns team on processing returns & faulty replacements

Provide backup and support to other Customer Service team members as/when requested

Previous customer service experience (either online or in-store)

Strong organisational skills, ability to multi-task & show initiative

Experience in a rapid paced working environment

Excellent communication skills

Excellent attention to detail

Strong grammar skills

Comprehensive computer skills with an iMAC

Stunning new office located in Rosebery with on-site parking available

Flexibility with working days

Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna

Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats

Regular team events and internal celebrations

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📌 Customer Service Casual (short term) (Sydney)
🏢 White Fox Boutique
📍 Sydney