to join our Head Office team in Caulfield. As a community-based NDIS provider, we are looking for a proactive, detail-oriented, and eager-to-learn individual to support our growing finance and administration functions. This onsite role is ideal for someone looking to start or grow their career in accounts administration, with an interest in the NDIS sector. Previous exposure to accounts administration, plan management, or the NDIS is advantageous but not essential, as training and support will be provided for the right candidate. You will enjoy working collaboratively in a fast-paced setting while developing valuable skills and experience.
Key Responsibilities
Manageaccountsreceivable functions, including daily bank reconciliations, debtor follow-up, payment allocation, and collections
Perform daily quality checks of therapist invoices
Conduct daily quality checks of reports relating to therapy services
Liaise with therapists and administration staffregardinginvoicing and billing queries
Process customer credit card payments via EWAY
Review and process customer refund requests
Respond to internal and external accounts enquiriesincluding complaints
Manage accounts' email inbox and phone enquiries
Maintainaccuraterecords within the company CRM
Requirements Requirements
PRODA access (Preferred)
NDISexperience(Preferred)
Applicants must be an Australian citizen, Australian permanent resident, or a New Zealand citizen holding a Special Category (subclass 444) visa with unrestricted work rights in Australia.
Highly Desirable
Experience using Xero
Payroll experience (role may expand to include payroll responsibilities)
Benefits What We Offer
Supportive, values-driven organisation
Stable, full-time role with variety
Close collaboration with an experienced leadership team
Professional development and growth opportunities
Inclusive, respectful workplace culture
Purpose-driven work supporting people and communities
Discounted health insurance with Bupa
Free EAP service
Annual leave loading
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📌 Accounts Administrator (Port Phillip City)
🏢 Connect2Care
📍 Port Phillip City
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