Contact Centre Consultant - Blacktown (Casual) Contact Centre Consultant - Blacktown (Casual)

State-Of-The-Art Contact Centre | Defined Career Pathway for Development

Casual Position | Flexibility on Number of Days & Hours

Convenient Location | Monday to Friday

About Us PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across NSW. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2026. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.

Hours:

Casual - Monday to Friday worked between 8am to 5:15pm

Location:

PRP Imaging Contact Centre located in Blacktown

About the Position Responsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for our extensive range of imaging procedures. Day to day you will:

Guide patients through any pre-appointment preparation requirements

Accurately manage patient information across multiple systems

Process billing with precision

Liaise with referring doctors and the PRP clinical and on-site team

Help shape and improve our systems, processes,



and Contact Centre culture

Be part of a team that values collaboration, continuous learning, and ongoing improvement.

What We Offer To support you, we provide

Extensive initial and ongoing training and support

Clear opportunities for career growth

Recognition and rewards for great performance

A collaborative, positive team culture

Team breakout area with coffee, tea and snacks

Hybrid working arrangements are available upon successful completion of the probationary period.

About You We are looking for team members who are passionate about wanting to support our patients. Our ideal candidate has:

Proven customer service experience in a high-volume, rapid-paced environment utilising multiple systems

Outstanding interpersonal skills, with genuine compassion and empathy

A natural on the phone who thrives in a target-driven environment

Adaptable, detail-oriented, and highly accurate

Resilient, professional, and able to maintain strict confidentiality

A team player who’s equally confident working autonomously

Ambitious, driven, and ready to be challenged

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

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📌 Contact Centre Consultant - Blacktown (Casual)
🏢 Prp Diagnostic Imaging
📍 Blacktown