Compensation: $4,000/mo base + performance bonus — OTE $8,000–$10,000/mo , DOE and demonstrated performance What You'll Own

A portfolio of clients — you're their go-to person, start to finish Onboarding that sets the tone right, and regular check-ins that keep clients on track toward their goals Spotting risk early and fixing it before it becomes a cancellation Retention and renewals — plus flagging upsell/referral opportunities when you see them Clean, accurate CRM data — status, notes, health scores, renewal dates Tight coordination with sales, delivery, and ops to get client issues solved fast What Makes You a Fit

1+ years in client success, account management, or customer support (agency/coaching/SaaS experience is a big plus) Excellent written and spoken English Self-starter — you own your book of clients without being micromanaged Comfortable in a CRM (Close, GHL, or similar) and moving rapid in a remote team You read a health score and act on it — not just report it Compensation

Base

$4,000/mo OTE

Customer Success Manager • Melbourne, VIC, AU

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📌 Customer Success Manager (Port Phillip City)
🏢 License & Scale
📍 Port Phillip City