We currently have a fantastic opportunity in our

Client Experience

team for a

Support Coordinator . It is a

part-time

position, located at our head office in

Keysborough . You will provide support coordination services to our clients, helping them achieve positive outcomes.

You’ll need to thrive in a busy, fast paced environment and have fantastic interpersonal skills.

Work pattern:

3 days per week, 8:30am – 4:30pm or 9am - 5pm. Days are flexible but Wednesday availability is essential. Flexibility is required to add an extra day when needed.

Key Responsibilities

Empowering clients to activate their NDIS plans and ensuring outcomes are achieved within their allocated support coordination hours

Respond to potential participant enquiries in a timely manner

Build and maintain positive relationships with stakeholders, including families, clients, work teams, and the wider community

Attend NDIS pre‑planning meetings (as required) and NDIS planning meetings with clients

Support the transition of current clients and their families into services

Maintain and update Support Coordination logs

Process NDIS billing accurately and in a timely manner

Prepare and complete NDS documentation and reporting as required.

What you'll need to succeed

Minimum 2 years' experience in a Support Coordination role

Demonstrated experience in delivering on individualised plans

Previous experience supporting people with disabilities and knowledge of community services

Knowledge and understanding of the National Disability Insurance Scheme (NDIS)

Excellent written and verbal communication skills, with the ability to interact effectively at all levels within the organisation and produce factual, concise file notes and reports

Exceptional problem solving, analytical and evaluation skills to enable the identification of issues,



analysis of options and the judgement to determine appropriate courses of action relevant to achieving positive outcomes for clients

A client first outlook with well-developed customer relations skills and the ability to work with a range of people to deliver high quality outcomes

Excellent time management skills and the ability to think laterally

Ability to work as part of a team and independently

Commitment to exceptional service delivery and a demonstrated professional approach to work

Commitment to the principles of WHS, EEO, Cultural Diversity and all relevant legislation

Relevant tertiary qualification in Disability Support, Community Services, Individual Support or equivalent qualification.

Must Haves

Right to work in Australia

NDIS Worker Screening Check

A supportive and collaborative work culture

Competitive salary including salary packaging options

Professional development and training

Career opportunities and pathways

EAP - Employee Assistance Program

Access to employee benefits and discounts. This includes discounts for Endota Spa and more!

About Wallara Wallara Australia is a unique non-profit organisation based in Melbourne's South East. Every day weprovide creative services for Australia's largest minority group – people with disabilities.We coach them to grow as individuals, to work productively, toexplore their communities and to live the way they choose.

Why a career with Wallara? Because when you join Wallara,



you’ll join a movement! We’re driving social change for people with different abilities and we’re having a good time doing it! We’re passionate, professional, and purposeful about our mission. We also value innovation, collaboration and celebration. It’s just the way we roll! If you believe the future is inclusive, you’ll feel right at home with us.

2023 South East Business Employer of Choice Award winner This award recognises organisations that are committed to investing in the development of their people. We do this by reinforcing shared values with a united purpose which establishes a distinct Employee Value Proposition. We also invest in wellbeing, promote work life balance, have a talent growth strategy that demonstrates best practice and are creating a culture of business excellence.

The Wallara Way:

Be creative and push the boundaries

Think client first

Do the right thingTogether we make a difference

Have fun and celebrate awesomeness

Recruitment process Your application will be reviewed against the position requirements. If shortlisted, we’ll contact you by email or phone to arrange a phone screening interview. If you progress beyond the phone screening, we’ll invite you to a formal in‑person interview.

We are committed to making our recruitment process accessible to everyone. If you have questions or need adjustments, please contact*********@wallara.com.au

While we will consider all requests, availability may depend on what can reasonably be provided.

Our clients come from all communities and so do our people. Wallara is an equal opportunity employer – all abilities and from every walk of life, inclusion is why we exist. If you share our values and want to drive social change to empower people with different abilities, Wallara may be your next workplace.

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📌 Support Coordinator (Port Phillip City)
🏢 Wallara Australia
📍 Port Phillip City