Job Description Legal Receptionist & Client Intake Coordinator

Eliver Family Law | Melbourne CBD and South Morang

About the role Eliver Family Law is seeking a Legal Receptionist/Client Intake Coordinator to manage reception and current-client onboarding across our two offices.

You will be responsible for the client journey from initial enquiry through to consultation, engagement and handover to the legal team. This is a role requiring excellent judgment, organisation and communication.

Key responsibilities

Managing telephone, email and website enquiries.

Obtaining initial information and identifying urgent matters.

Coordinating conflict checks and consultation calendars.

Sending appointment information, forms and payment requests.

Following up enquiries and maintaining accurate intake records.

Opening new matters and coordinating onboarding documentation.

Welcoming clients and providing general reception and administrative support.

Liaising with lawyers and support staff across both offices.





Helping improve the firm's intake and administrative processes.

About you

At least two years' experience in legal reception, administration or client intake.

Family law experience is strongly preferred.

Excellent written communication and a professional telephone manner.

Calm, empathetic and confident when dealing with clients in difficult circumstances.

Organised, accurate and reliable with follow-through.

Comfortable working autonomously and managing competing priorities.

Experience with Smokeball, LEAP or a similar legal practice-management system preferred.

About us Eliver Family Law is a growing family law practice with offices in South Morang and now Melbourne's CBD. We advise and represent clients in parenting matters, property settlements, complex financial disputes and urgent proceedings.

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📌 Receptionist (Port Phillip City)
🏢 Eliver Family Law
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