About Us Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

THE ROLE We are currently searching for an energetic and dedicated Member Services Attendant with exceptional customer service skills to join our fun and friendly team on a part-time basis at our superb venue Harbord Diggers, in Freshwater NSW! As a Member Services Attendant, you will act as our brand ambassador and be the first touch point for our members and guests upon entry ensuring a five-star service delivery and memorable moments are created for all.

More Specifically, Some Of Your Duties Will Include

Consistently deliver exceptional customer service

Maintain legislative requirements including club entry, RSA & RCG standards

General administrative duties

Provide our customers with friendly informed directions and assistance

Up sell and promote club memberships, entertainment, promotions and events

Process Club memberships and renewals accurately





Professional and welcoming telephone manner to internal and external customers using the PABX / Switchboard as well as conveying accurate messages

Project a professional image at all times

Enhance the Harbord Diggers experience to all members and guests

Most importantly - greet everyone with a warm and welcoming smile

About You To be considered for this role, you must have the following:

Passionate about delivering an excellent customer experience

Excellent personal presentation with a high level of communication skills

Proficient computer skills

Experience using a PABX/ Switchboard is desirable

A willingness to help and work effectively within a team

Ability to work flexible hours including days, evenings, weekends and Public Holidays

RSA & RCG certification (or willing to obtain prior to commencement)

Our Benefits

Discounted meals and gym membership

Uniforms provided

Ongoing training and development opportunities

Join Australia's growing leading hospitality group

Fun & supportive team

WHY MOUNTIES? We have over 280,000 members and are listed as one of Australia's top privately owned companies. With solid values and a commitment to our staff, we are a recognised employer of choice.

Group Winner Of

Western Sydney Business Awards - Employer of Choice 2020

Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020

Clubs NSW - Clubs and Community Aware for Emergency Services 2023

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📌 Member Service Attendant - Harbord Diggers Freshwater NSW
🏢 Mounties Group
📍 Freshwater