Do you have a background in helpdesk support, and a passion for helping customers?

We’re looking for a Service Desk Analyst with strong Microsoft and Intune experience to join a busy technology environment on an initial 3-month contract.

This is a excellent opportunity for someone who enjoys being the person people turn to when technology isn’t playing nicely — whether that’s troubleshooting a Microsoft 365 issue, managing devices through Intune, or getting a user back up and running quickly.

What you’ll be doing

Providing Level 1/2 service desk support across hardware, software and Microsoft technologies

Supporting Microsoft 365, Windows 10/11, Entra ID and Active Directory

Managing and troubleshooting devices through Microsoft Intune

Assisting with device provisioning, configuration, compliance and deployment

Troubleshooting laptops, desktops, applications, printers and peripherals

Managing incidents and requests through an ITSM platform

Escalating more complex issues while taking ownership through to resolution

Supporting users across a fast-paced corporate environment





To be sucessful in this role,you will need tobe a confident support professional who can combine solid technical skills with great customer service.

Ideally, youwill have experience with:

Hands-on Microsoft Intune experience

Strong Microsoft 365 and Windows troubleshooting skills

Experience with Entra ID / Azure AD and Active Directory

ServiceNow or another ITSM platform experience

Excellent communication and stakeholder skills

A practical, solutions-focused approach

The ability to hit the ground running in a contract environment

This is an intial 3 monthcontract with an immediate start, working within a professional technology team where you’ll gain exposure to a broad Microsoft environment and make an immediate impact.

If you’re a Service Desk Analyst who knows your way around Intune and the Microsoft ecosystem and you’re ready for your next contract, we’d love to hear from you.

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📌 Service Desk Analyst - Microsoft Intune (Sydney)
🏢 Bluefin Resources
📍 Sydney