We are currently seeking two experienced

Customer Service Support Officers

to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.

This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.

Responsibilities:

Respond to customer enquiries via phone and email

Process customer orders and sales transactions

Assist customers with online ordering and self-service options

Process BPAY and other payment-related enquiries

Manage returned-to-sender orders and customer follow-up

Record and categorise enquiries accurately within the CRM

Provide clear and professional information to customers

Identify and elevate recurring issues or complex enquiries

Share knowledge and information with other team members

Assist with improving customer service processes

Maintain accurate records and ensure customer information is handled appropriately

About You: You will be an experienced customer service professional who enjoys working in a busy environment and providing a high standard of service.

To be successful, you will have:

Previous experience in customer service, ideally within a high-volume or call centre environment

Excellent verbal and written communication skills





Strong administration and organisational skills

Excellent attention to detail and accuracy

The ability to learn recent systems and processes quickly Confidence using Microsoft Office and computer-based systems

The ability to manage competing priorities and work independently

A positive, team-focused and customer-oriented approach

Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.

About the Organisation: Join a prominent Australian organisation providing important services and information to the community. You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.

The Next Step: To be successful, you must be willing to obtain a clear National Police Check and have unrestricted Australian working rights.

We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.

Reference number: NB50230

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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📌 Customer Service Support Officer (Port Phillip City)
🏢 Dixon Appointments
📍 Port Phillip City