Full Time & Part Time Opportunities Available | Noble Park Customer Service Consultant Join the Team That Keeps Australia Moving At

Nationwide Group , we help people when they need it most. Whether it's roadside assistance, accident support or transport services, our team works behind the scenes to deliver exceptional customer experiences every day.

We're looking for

Customer Service Consultants

to join our busy Noble Park Operations Centre. If you thrive in a rapid‑paced environment, enjoy solving problems and love helping customers, this could be the opportunity you've been looking for.

This is more than a call centre role. You'll be at the heart of our operations, coordinating services, supporting customers and helping ensure assistance gets where it's needed, when it's needed.

What You'll Be Doing

Delivering outstanding customer service via inbound calls

Coordinating and dispatching roadside and transport services

Managing jobs from booking through to completion

Liaising with contractors, drivers and internal stakeholders

Problem-solving and making real‑time decisions to support customers

Maintaining accurate records and customer information

Supporting logistics and operational coordination activities

Contributing to a collaborative, high-performing team workplace

Flexibility is Essential Our customers need us around the clock, so flexibility is a key part of this role.

This position operates on a rotating roster and includes:

Predominantly afternoon and evening shifts

Some morning shifts

Weekend work on a 4‑week rotation

Variable shift patterns based on operational demand





We're looking for people who enjoy variety and can adapt to changing business needs. Fixed shift availability is not suitable for this role.

About You You love helping people, stay calm under pressure and enjoy working in a fast-moving environment where no two days are the same.

You’ll Bring

Previous customer service, contact centre, dispatch, logistics or similar experience

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

A solution-focused mindset

Confidence using multiple systems and Microsoft Office

A adaptable and adaptable approach to work

Why Join Nationwide Group? At

Nationwide Group , our people are at the heart of everything we do. We invest in our teams, celebrate success and create opportunities for people to build rewarding careers.

We Offer

A supportive and collaborative team culture

Career growth opportunities within a growing national business

RACV discounts and employee benefits

Ongoing training and development

Adaptable working arrangements where operationally possible

A workplace committed to safety, quality and customer service excellence

About Nationwide Group Nationwide Group

is one of Australia's leading providers of roadside assistance, accident management and transport solutions. Every day, our people help thousands of Australians get safely back on the road.

As we continue to grow, we're looking for motivated individuals who are passionate about customer service and ready to make a real difference.

Applicants must have the right to work in Australia and be willing to undertake a criminal history check as part of the recruitment process.

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📌 Customer Service Consultant (Port Phillip City)
🏢 Nationwide Group
📍 Port Phillip City