As the voice of Hoselink, you'll be the first point of contact for our customers. This is a full-time ongoing position working Monday to Friday 9am to 5pm based at our Brookvale team. Key responsibilities

Providing expert advice to help customers choose the right products for their garden Responding to phone and email enquiries with patience and clarity Troubleshooting delivery queries, tracking parcels, and processing orders Assisting with warranty claims and product troubleshooting Responding to customer reviews and assisting with local Click & Collect pickups About you

A natural communicator with a warm phone manner and ability to write clear, well-crafted emails Solution-oriented with the ability to see problems as opportunities to help Organised and able to multi-task and prioritise workload Background in customer service (office-based, retail, or hospitality)



Reliable and able to show up for your team and customers Monday to Friday 9am to 5pm (no weekends) Free gym, sauna, ice bath and massage chairs on site Supportive, welcoming team setting with regular social events About us

Hoselink is Australia's most loved gardening and watering brand. We're more than just a premium garden and watering brand – we're a team that's passionate about making people's lives easier, one outstanding customer experience at a time. With a loyal customer base, quality products, and a culture that genuinely cares, we're proud to deliver service that's as reliable as our products.

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📌 Inbound Customer Service Advocate (Mona Vale)
🏢 Hoselink
📍 Mona Vale