Totally Smiles Indooroopilly is on the lookout for a friendly and professional dental receptionist to join our busy, patient-focused practice on a full time basis including Saturdays. We are a modern practice offering a wide range of treatments from general check ups to cosmetic treatments. As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service. The role is predominantly reception-focused, with flexibility to support sterilisation and dental assisting as needed. Key Responsibilities:
Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling. Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints. Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification. Records Management: Maintain patient records accurately,
ensuring confidentiality and compliance within regulations. Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available. Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office. What we can offer you:
Competitive hourly rate Varied role Opportunity to make a difference Access to our Employee Assistant Program Unlock exclusive discounts and cashback offers on the Swag App Certified Great Place to Work two years in a row 2024 & 2025 What do you need to succeed:
Prior experience is essential A Cert III or IV in Dental Assisting is beneficial but not mandatory Excellent verbal and written communication skills Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced workplace Capability to address patient concerns and resolve issues with professionalism and empathy Attention to detail What's Next:
If you're excited about the opportunity to help us grow, we'd love to hear from you. Applications will be reviewed as they come in, so don't hesitate.