Auz Country Carriers, based in Dandenong South, has been a trusted name in freight and logistics for over 25 years. We specialize in managing various types of freight, with a primary focus on servicing the building and construction industries.

About the Role The Customer Service Officer will be responsible for managing customer enquiries and bookings while supporting the day-to-day operations of our transport business.

A key responsibility of this role is to manage customer enquiries by answering phone calls, booking jobs, and responding to customers via phone and email. As you will be one of the first points of contact for our customers, strong communication and excellent customer service skills are essential.

Key Responsibilities

Answer incoming customer phone calls and respond to customer enquiries

Book and schedule customer jobs accurately

Respond to customers promptly and professionally via phone and email

Coordinate with drivers and internal teams to ensure jobs run smoothly

Follow up on deliveries and customer requests

Resolve customer queries and elevate issues when required

Enter and maintain accurate job and customer information





Assist with general administration and transport-related duties

Provide ongoing support to the operations team

About You We are looking for someone who is:

Friendly, professional and confident speaking with customers

Excellent in both verbal and written communication

Organised and able to manage multiple tasks at once

Reliable, punctual and able to work independently

Comfortable answering a busy phone and dealing with customer enquiries

Confident using computers, email and Microsoft Office

Able to work in a fast-paced transport environment

Previous experience in customer service, transport, logistics or administration is highly desirable

Forklift Licence is preferred but not essential

What We Offer

Full-time position with an established transport and logistics company

Friendly and supportive working environment

Stable employment opportunity

Chance to develop your skills within the transport and logistics industry

Location:

Morwell, VIC Employment Type:

Full-time

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📌 Customer Service Officer (Morwell)
🏢 AUZ Country Carriers
📍 Morwell