Company Description "Hospitality is a work of Heart" at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp for our guests urban adventures. We are currently seeking part time Night Auditor to join our team.

What You’ll Be Doing

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

Confidant in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories

Promote hotel amenities and services by having a deep understanding of products and offerings

Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

Display proficiency in accurately handling reservations and managing guest accounts

Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.

Undertake the daily reconciliation of the Hotel’s trading,



including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.

Prepare and distribute relevant reports to relevant departments.

Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.

Maximising guest satisfaction as well as the safety and security of the property.

Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Qualifications

Previous experience in hotel front desk operations is a valuable asset

Innovative approach to exceeding customer service expectations

Skilled at collaborating within teams, as well as working independently

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Proficiency in both written and verbal communication

Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Valid Australian working rights

What’s In It For You

Employee benefit card offering discounted rates with Accor and our partners worldwide for you and your family

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor

Ability to really contribute and feel pride in knowing you have made a difference to the greater valuable of the Hotel Operation

Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our Commitment To Diversity & Inclusion At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.

#J-18808-Ljbffr

📌 Guest Service Agent (Port Phillip City)
🏢 ibis, ibis Styles, ibis budget
📍 Port Phillip City