Mantra Observatory

is located in the Northern NSW coastal town of Port Macquarie, approximately a four hour drive north of Sydney. The property offers its guests a selection of hotel rooms, self-contained one, two and three bedroom apartments, and a three-bedroom penthouse. On your days off, why not enjoy Port Macquarie’s beautiful beaches, scenic hiking trails, peaceful rivers, or walk down into the town centre for shopping and entertainment.

Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

Confidant in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories

Promote hotel amenities and services by having a deep understanding of products and offerings

Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

Previous experience in hotel front desk operations is a valuable asset

Innovative approach to exceeding customer service expectations





Skilled at collaborating within teams, as well as working independently

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Proficiency in both written and verbal communication

Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Advantages

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

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📌 Guest Service Agent (Port Macquarie)
🏢 Accor
📍 Port Macquarie