MSP Business Support Team Leader (Part‑Time) Business Support Team Leader

Alliance Business Technologies | Brisbane

Alliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.

We’re looking for an experienced Business Support Team Leader to lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.

This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.

About the Role

You’ll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.

Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.

Key Responsibilities

Lead, mentor and develop the Business Support team

Manage team workload, priorities and performance

Oversee Microsoft and vendor licensing, procurement and renewals

Ensure customer agreements and billing data are accurate and up to date

Support quoting, proposals and account management activities

Drive process improvement and automation initiatives

Manage vendor relationships and administrative operations





Maintain data accuracy across ConnectWise and business systems

Skills & Experience

Previous experience in a Business Support, Operations Support or Sales Support role within an MSP

Experience leading or mentoring staff

Strong experience with ConnectWise Manage

Experience with licensing, renewals, agreements and billing processes

Excellent organisational and communication skills

High attention to detail and process accuracy

Desirable

Microsoft licensing experience

ConnectWise CPQ / Sell experience

Experience with vendor procurement and CSP programs

Experience with Ingram Micro Xvantage Cloud Market place would be highly considered

Exposure to process improvement or operational projects Why Join Us

Join a growing and respected Australian MSP

Lead a team that plays a critical role in business operations

Influence how systems, processes and automation evolve across the business

Ongoing professional development opportunities

17.5% leave loading and travel rewards

Staff discounts on IT hardware

Career growth opportunities within a Microsoft-focused organisation

If you’re a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we’d love to hear from you.

This role is permanent part time, approximately 25 hours per week.

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📌 MSP Business Support Team Leader (Part-Time) (Brisbane)
🏢 Computer Alliance
📍 Brisbane