Delivery Manager – Insurance Technology

Multi-Client Programs | Senior Stakeholder Leadership | Sydney CBD (Hybrid) This is not a “keep-the-plan-updated” delivery role. This is a

client-facing Delivery Manager position

for someone who thrives in complex environments—where multiple enterprise clients, sophisticated technology, and real commercial outcomes intersect. You’ll be trusted to lead parallel client programs, navigate ambiguity with confidence, and build enduring relationships based on credibility, judgement, and calm authority. If you’re at your best when balancing

structure and pragmatism ,

empathy and accountability ,

delivery rigour and commercial reality —read on. The Prospect

Due to strong client growth, a leading

general insurance software vendor

is expanding its Delivery function and is seeking an experienced Delivery Manager to own the successful execution of multiple concurrent platform implementations. The software sits at the core of insurers’ policy and claims operations. Implementations are complex, highly configurable, and business-critical—meaning delivery success depends as much on

emotional intelligence, trust, and decision-making

as it does on project mechanics. You’ll operate as a

senior delivery partner to clients , while also leading internal delivery teams and contributing to the evolution of delivery practices as the organisation scales. What Makes This Role Different

Multi-client ownership

– You’ll run several client programs concurrently, not a single in-house project.





True consulting engagement

– Clients look to you for judgement, challenge, and guidance—not just status updates.

High EQ delivery

– Success here is about how you lead conversations, not just how you manage plans.

Delivery maturity

– You’ll influence methodologies, risk management approaches, and delivery standards, not inherit them blindly.

Commercial awareness

– You’ll understand how delivery decisions impact scope, margin, relationships, and long-term opportunity.

Your Core Responsibilities

Own end-to-end delivery

of multiple client platform implementations, from mobilisation through to successful go-live.

Build and sustain trusted senior client relationships , confidently navigating challenges, scope tension, and competing priorities.

Lead delivery teams

with clarity, empathy, and accountability—supporting wellbeing, performance, and professional growth.

Balance hands-on delivery management with effective delegation , stepping in where judgement matters most.

Proactively manage risk, issues, and change , escalating with maturity and commercial awareness.

Identify organic follow-on opportunities





through strong delivery outcomes and trusted client partnerships.

Contribute to delivery practice evolution , including tooling, methodologies, and continuous improvement initiatives.

What We’re Looking For

Essential experience 5+ years’ experience delivering

end-to-end software implementations

in a

client-facing vendor, consulting, or system integrator environment .

Proven experience managing

multiple concurrent client programs .

Delivery experience across

both Agile and Waterfall

methodologies.

Strong leadership capability with experience mentoring, supporting, and holding teams accountable.

Exceptional

stakeholder management, communication, and conflict-resolution skills —you stay composed when things get hard.

High emotional intelligence, humility, and self-awareness—you lead without ego and listen as well as you direct.

Highly desirable Experience within

general insurance

(policy and/or claims).

Formal delivery or project certifications (PMP, PRINCE2, PRINCE2 Agile, Scrum Master, or similar).

Why Join

Complex, meaningful delivery work

with enterprise clients who value expertise.

Autonomy and trust —you’ll be hired for your judgement, not micromanaged.

A grounded, professional culture

that values humility, collaboration, and doing the right thing.

Career development opportunities

as the delivery function and client base continue to scale.

Sydney CBD location with hybrid flexibility .

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📌 Delivery Manager (Sydney)
🏢 The Onset Group
📍 Sydney