Contract through to August 2027 | Possible extension
We’re partnering with a large, well-established organisation undergoing a significant digital transformation and are looking for an experienced
Dynamics 365 CRM Functional Consultant
to join their delivery team. This role will suit someone who can comfortably bridge the gap between business and technology, working closely with stakeholders and technical teams to translate business requirements into effective Dynamics 365 CRM solutions.
The role You’ll be responsible for supporting the delivery and ongoing optimisation of CRM capabilities, with a robust focus on business analysis, process design and functional solution delivery.
Key responsibilities will include
Engaging with stakeholders to gather, document and prioritise business requirements
Facilitating workshops and discovery sessions to understand current and future-state processes
Translating requirements into functional specifications, process maps and user stories
Designing Dynamics 365 CRM solutions aligned with business needs and platform capabilities
Configuring and supporting CRM components including tables/entities, forms, views, workflows, business rules and security roles
Working closely with developers and technical teams across solution delivery and integration
Supporting UAT planning, coordination and defect management
Assisting with data migration, system testing and release activities
Preparing documentation and supporting business users through implementation
Identifying opportunities for process improvement and CRM optimisation
About you To be successful, you’ll bring:
Proven experience delivering
Microsoft Dynamics 365 CRM implementations
Experience working as a
Dynamics 365 Functional Consultant, CRM Functional Consultant or Business Analyst
within Dynamics CRM environments
Strong understanding of Dynamics 365 CRM modules such as
Sales, Customer Service or Marketing
Demonstrated experience translating business processes into practical CRM solutions
Strong stakeholder engagement and workshop facilitation skills
Experience producing business requirements, functional specifications, process maps and user stories
Experience supporting UAT and implementation delivery
The ability to work effectively across both business and technical teams
Experience with
Power Platform, including Power Apps and Power Automate , Azure integrations or APIs, Agile delivery environments or Microsoft Dynamics certifications will be highly regarded.