Join a major digital transformation program and play a key role in delivering and optimising Microsoft Dynamics 365 CRM solutions. We are seeking an experienced

Dynamics 365 CRM Functional Consultant

with a strong background in business analysis, stakeholder engagement, and CRM solution delivery.

Working closely with business and technical teams, you will translate business requirements into functional solutions, support implementation activities, and help drive continuous improvement across CRM capabilities.

Key Responsibilities

Engage with business stakeholders to gather, analyse, document, and prioritise requirements

Facilitate workshops and discovery sessions to understand current and future-state business processes

Translate business requirements into functional specifications, user stories, and solution designs

Design and configure Dynamics 365 CRM solutions aligned to business objectives and platform capabilities

Configure CRM components including entities, forms, views, workflows, business rules, and security roles

Collaborate with developers and technical teams to support integrations and solution delivery

Support User Acceptance Testing (UAT), defect management, and implementation activities

Assist with data migration, testing, release planning, and deployment activities

Develop training materials and provide support to end users

Identify opportunities for process improvement and CRM optimisation

Essential Skills & Experience

Proven experience delivering Microsoft Dynamics 365 CRM implementation projects

Experience working as a Dynamics 365 Functional Consultant or Business Analyst





Strong understanding of Dynamics 365 CRM modules such as Customer Service, Sales, or Marketing

Experience translating complex business processes into practical CRM solutions

Strong stakeholder engagement and workshop facilitation skills

Excellent requirements gathering and documentation capabilities

Experience producing business requirements, functional specifications, process maps, and user stories

Experience supporting UAT, testing, and implementation delivery

Ability to effectively liaise with both business and technical stakeholders

Highly Regarded

Experience with Microsoft Power Platform, including Power Apps and Power Automate

Exposure to Azure integrations, APIs, and connected systems

Experience working within Agile or hybrid delivery environments

Microsoft Dynamics 365 certifications

What You'll Bring

Strong communication and stakeholder management skills

Excellent analytical and problem-solving abilities

Ability to bridge the gap between business and technology teams

A collaborative approach with a focus on delivering business value

Passion for CRM best practices and continuous improvement

What's on Offer

Long-term contract opportunity through to August 2027

Hybrid working arrangement

Prospect to contribute to a large-scale digital transformation initiative

Work with modern Microsoft technologies including Dynamics 365 and the Power Platform

Collaborative and supportive project environment

Top 3 Reasons to Apply Long-term Dynamics 365 CRM transformation project Hybrid Brisbane-based contract opportunity Work with Dynamics 365, Power Platform, and enterprise stakeholders

#J-18808-Ljbffr

📌 Dynamics 365 CRM Functional Consultant (Brisbane)
🏢 M&T Resources
📍 Brisbane