At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive,and focused. Taking our technical skills to customer sites,we’reresponsible for everything from installation, configuration,and integration,through tomaintenance,troubleshootingand repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers,and sales specialists to provide solutions.

Whatyou’llachieve: As a Field Service Engineer, you willensure complete customer satisfaction through prompt on-site arrival, technicalexpertise, and professionalism. Providing break fix, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.

Join us to do the best work of your career and make a profound social impact as aField Service Engineeron our team in Melbourne or Perth.

Responsibilities

Deliver on-site technical support ensuring rapid recovery and minimal downtime

Apply technical support expertise to resolve customer issues

Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, andfacilitatingeffective coordination for parts and equipment delivery or pickup

Work closely with peers, remote support and internal SMEs to increase knowledge and resolve customer issues

Use trouble-shooting tools,



content and analytical practices to help determine best ways to resolve identified and unidentified problems

Perform proactive and reactive maintenance and hardware PFRs per established procedures

Enforce safety, quality, and documentation guidelines during interventions

Orchestrate withlogisticsteams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here’swhat we are looking for with this role:

Qualifications

Associate or bachelor’s degree in IT, Computer Engineering, or related field

1 - 3 years in technical support, field engineering, or data center support roles; additionalexperience is a solid advantage

Excellent troubleshooting and problem-solving abilities

Proficiency in interpreting system logs, diagnostic outputs, and performance data

Transparent verbal and written communication skills with a customer-first mindset

Willing to travel to customer sites as required across Australia at short notice

Flexibility to work overtime or alternative schedules when necessary, including on-call responsibilities

Ability to lift and move equipment up to 22kgs

Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments

Dell Proven Professional Certification (Storage Technology Foundations)

Additional Dell Proven Professional Certifications

Job Info

Job Identification299206

Job CategoryField Service

Posting Date09/21/2026, 02:18 AM

Apply Before10/15/2026, 01:00 PM

Job ScheduleFull time

Locations570 Bourke Street, Melbourne, Victoria, 3000, AU

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📌 Field Service Engineer - Data Centre (Port Phillip City)
🏢 Dell
📍 Port Phillip City