We are seeking a hands-on AV Service Technician to join our team delivering commercial audio-visual systems across a range of environments including corporate offices, meeting spaces, and collaboration environments.

This role is primarily focused on service support and commissioning of AV systems, assisting clients with troubleshooting, maintenance, and system optimisation once installations are complete.

In addition to service work, the role may also include involvement in AV install tasks, working alongside our Install teams. This position suits someone who is a natural problem solver, proactive with their time & effort, enjoys being part of a team but can also work autonomously.

Key responsibilities

Manage incoming enquiries & client communications, to respond in an effective & timely manner

Attend service and support callouts to diagnose and resolve AV faults

Perform preventative maintenance and system health checks

Troubleshoot AV, control and basic network issues

Provide client assistance and basic user guidance when required

Document service work and maintain record keeping & job tracking

Provide remote troubleshooting and coordinating onsite service callouts with customers





Assist with system configuration, testing and commissioning

Install commercial AV systems including displays, projectors, speakers, control systems, cameras and conferencing systems

Run and terminate AV cabling including HDMI, Cat6, speaker cable and control wiring

About you

Experience installing commercial AV systems

Understanding of AV signal flow (audio, video and control)

Ability to read AV schematics and installation drawings

Experience with AV equipment racks and structured cabling

Basic networking knowledge (IP addressing, switches, VLAN concepts beneficial)

Strong troubleshooting and fault-finding ability

Good communication skills when working with clients and internal teams

Current driver's license

Experience with platforms such as Q-SYS, Crestron, Extron, Biamp, or similar (desirable)

Structured cabling or electrical experience (desirable)

Work on contemporary commercial AV deployments

Exposure to leading AV and collaboration technologies

Supportive technical team environment

Opportunity to develop into senior technical roles

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📌 AV Service Technician (Sydney)
🏢 AV Media Systems
📍 Sydney