Job Title:

D365 CE Application Support Specialist (Marketing) Location:

Melbourne Employment Type:

12-month Full-Time Contract (Maternity Leave Cover - potential for perm) About the Opportunity

Opportunity to join a leading professional services firm providing technical support and platform enhancements across their

Dynamics 365 CE

and

digital marketing ecosystem . This role focuses on supporting core business applications, configuring

Customer Insights Journeys , maintaining

CRM Platform , and driving effective

campaign delivery

and website integrations across the firm. Key Criteria

Technical background: Hands-on technical support and administration experience with

Dynamics 365 CE / CRM . Marketing Tech expertise: Experience supporting marketing automation tools such as

Customer Insights Journeys ,

SendGrid , or

PoliteMail , combined with strong

HTML/CSS

skills for digital communications and campaign creation. CMS & Platform knowledge: Hands-on exposure to headless CMS platforms (e.g.,

Storyblok ) alongside

SharePoint Online

and document automation tools like

Templafy . Systems Governance: Knowledge of setting management ( Dev/UAT/Prod ), API integrations & release processes. Soft Skills: Exceptional problem-solving capabilities, strong stakeholder engagement skills,



and the ability to translate complex business needs into smooth technical operations. Key Responsibilities

Application Support & Governance:

Provide technical support, user enablement, and administration across

Dynamics 365 CE ,

Power Platform ,

SharePoint Online , and

Templafy

environments while maintaining governance, documentation, and change management standards. Marketing & Campaign Enablement:

Design, support, and execute

CRM campaigns ,

customer journeys , responsive

HTML communications , and email template systems using

Customer Insights Journeys

and related digital marketing tooling. Platform Enhancement & Automation:

Configure

Power Apps , build

Power Automate

workflows, and coordinate system deployments, testing, and

Microsoft Wave

updates across

Dev ,

UAT , and

Production

environments. Integrations & Content Management:

Monitor and maintain website integrations, APIs, and connected platforms including

SendGrid ,

SuccessFactors , and

Storyblok CMS

public website content publishing. Training & Collaboration:

Develop training resources, guide non-technical users on best practices, and collaborate closely with external technology partners to resolve platform issues.

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📌 Dynamics 365 CE Application Support (Port Phillip City)
🏢 Randstad
📍 Port Phillip City