At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity We are seeking an experienced Service Manager to lead the Service Department at our Emerald branch.

Reporting to the Branch Manager, you will be responsible for the efficient, profitable and customer-focused operation of the Service Department. You will lead a team of service professionals, drive business growth and profitability, and ensure we continue to deliver genuine product support to our customers.

Safety will be a key focus of the role, with responsibility for monitoring HSE compliance, Komatsu’s Golden Rules, 5S and Continuous Improvement initiatives.

You will also play an key role in developing our people, strengthening customer relationships and ensuring service targets, financial performance and operational requirements are achieved.

Role Located: Emerald, QLD

Komatsu benefits

Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits

Financial: Income Protection Insurance provided through our company superannuation fund

Career: Recognition, awards, flexibility, further education studies and internal career development

Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health

Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents





Yearly Bonus: Potential to receive a yearly bonus

Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for

Experience within the heavy equipment maintenance industry

Proven leadership experience, with the ability to lead, coach and develop a service team

A strong customer focus and commitment to delivering a high level of customer service

Commercial and sales focus, with the ability to identify opportunities to grow the Service Department

Experience managing service operations, productivity, WIP, forecasting and financial performance

Understanding of financial reports, including revenue, cost of sales and margin optimisation

Strong communication skills, both written and verbal

The ability to analyse operational and workplace risks and implement effective solutions

Strong problem-solving skills, with the ability to identify opportunities and provide constructive solutions

A commitment to safety, compliance and continuous improvement

Relevant qualifications, certifications or study that support the capability required for the role

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

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📌 Service Manager (Emerald)
🏢 Komatsu Australia
📍 Emerald