"At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of

C ompassion,

A ccountability,

R espect and

E xcellence reflect that

CARE

is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 148 Care Communities and over 24,000 team members nationwide.

About the Role: We're looking for a compassionate and organised Customer Support Coordinator

to welcome new residents and lead our administration team at

Canterbury Place Care Community.

What's on Offer:

Location:

Canterbury Place Care Community, Canterbury

Why Choose Opal?

True work-life balance — Stable and permanent hours

Career development through our Opal HealthCare Academy

Leadership pathways — Grow your career in a supportive, values-led environment

Paid parental leave — Industry-leading policy for primary and non-primary carers

$5,000 referral bonuses for bringing a friend onboard

National secondment opportunities to grow your career while exploring new locations

Sector-leading systems & innovation

What You’ll Do:

Act as a warm and knowledgeable first point of contact,



guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming setting and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You’ll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

Pre-employment medical

NDIS Worker Screening Check

Coordinate with Heart Join a team where your skills in building trust and community directly bring joy to those we care for.

#J-18808-Ljbffr

📌 Customer Support Coordinator (Sydney)
🏢 Opal HealthCare
📍 Sydney