About the Role Sharp & Carter is partnering with a well-regarded, family-owned equipment hire business to find a Hire Controller for their Western suburbs branch. Our client has grown steadily into Victoria over the past few years and competes with the big national hire names on service and reliability. They are now building out the branch team and are looking to add more than one person over time. This is a hands-on coordination role at the centre of the branch, connecting Account Managers, the yard, the workshop, transport providers and customers.
They want a sharp, systems-minded operator who can keep orders moving and stay composed when priorities change.
Key Responsibilities
Monitor the orders inbox and process bookings sent through by Account Managers
Manage hire and off-hire requests by phone, email and in person
Prepare quotes, contracts, delivery dockets and return dockets
Maintain accurate customer and hire records in the hire management system
Coordinate transport providers for deliveries and pickups
Manage the daily run sheet for equipment going out, returning or awaiting collection
Liaise with the yard and workshop to confirm equipment is ready for dispatch
Support account setups, credit checks and customer payments
Keep customers updated and resolve issues quickly
Assist Business Development Managers with quotes and pricing
About You
Experience in equipment hire, construction, civil, logistics, transport or fleet coordination
Strong customer service skills and a confident phone manner
Valuable systems capability, with Syrinx or similar hire software highly regarded
High attention to detail with bookings, pricing and paperwork
Ability to juggle competing priorities and follow through
Calm, solutions-focused approach under pressure
Current Australian driver's licence
White Card, or willingness to obtain one
HRW, Yellow Card, EWP, Forklift or First Aid licences are beneficial but not essential
What's on Offer
A key role in a growing, family-owned business
Modern fleet and well-supported systems
Training and licence support as the business grows
A supportive team culture with variety every day
Genuine scope to grow as the branch expands
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📌 Hire Controller (Port Phillip City)
🏢 Sharp & Carter
📍 Port Phillip City
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