ICT Support Analyst - 3 Months to $50/hr - Immediate Start

Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies. Key Responsibilities End-User & System Support:

Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers. Access Control & Infrastructure:

Manage the full lifecycle of Electronic Access Cards (EAC). Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment. Continuous Improvement:

Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives. What We Are Looking For Education & Industry Background:

Tertiary qualifications in IT. Technical Expertise:

Hands-on experience with Windows 11, Windows Server 2022, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms. ITIL & Troubleshooting:

Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines. Communication & Collaboration:

Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors. Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies. Key Responsibilities End-User & System Support:

Provide exceptional remote and face-to-face technical support to staff and contractors.



Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.

Access Control & Infrastructure:

Manage the full lifecycle of Electronic Access Cards (EAC). Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.

Continuous Improvement:

Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.

What We Are Looking For Education & Industry Background:

Tertiary qualifications in IT.

Technical Expertise:

Hands-on experience with Windows 11, Windows Server 2022, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.

ITIL & Troubleshooting:

Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.

Communication & Collaboration:

Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.

If you satisfy all the requirements, are immediately available and are willing to work 5 days onsite, please apply online or email directly to ***************@randstaddigital.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Remote ICT Support Analyst: Windows 11/Server 2022 & 365 (Sydney)
🏢 Randstad
📍 Sydney