Based in our

North Lakes

office, you’ll join our Apprentice Connect Provider, in a varied role where you’ll play an important role supporting field staff, employers and Apprentices.

With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.

Key Responsibilities:

Deliver outstanding customer service over the phone and via email

Assist with Training Contracts, incentive claims, support loan applications, and related documentation

Address and follow up customer enquiries within service standards

Maintain and update customer records accurately

Support internal field staff with administrative and program-related tasks

About you You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:

Excellent written and verbal communication skills

Strong attention to detail with accurate and efficient data entry skills

Demonstrated ability to interpret and analyse information

Proven experience in meeting set KPIs and customer service standards

Strong initiative and ability to self-manage workloads





Ability to build relationships with various internal and external stakeholders

High level of computer literacy across various systems

Find your ME at MEGT At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified

Great Place to Work

several years in a role and

Great Place to Work for Women 2025

– and we live it every day. We support work-life balance and offer great benefits to help you thrive:

3 paid Christmas close-down days

14 weeks paid parental leave after 6 months

Buy or cash out extra annual leave + 17.5% leave loading

Pro-rata long service leave after 7 years

Salary packaging available (non-PBI)

Travel, retail, entertainment and health insurance discounts

Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment At MEGT, people are at the heart of everything we do. Our values— United, Savvy, Trailblazers, and Thrive —guide our culture and the way we work.

We are an Equal Prospect Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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📌 Customer Service Officer - Field (North Lakes)
🏢 Megt
📍 North Lakes