Latitude Financial Services is seeking a senior leader to head complaints, hardship and dispute resolution across Australia and Current Zealand. You will drive governance, outcomes and financial wellbeing for customers while ensuring regulatory compliance and high service standards. In this role you will lead multi-site teams, manage external relationships, and deliver continuous improvement in IDR/EDR processes with a focus on customer vulnerability and risk mitigation.
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📌 Head of Customer Resolution & Disputes (Hybrid) (Port Phillip City)
🏢 Latitude Financial Services
📍 Port Phillip City
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