Wavelinkisseekinga highly motivatedTechnical Specialisttohelp drive operational excellence through technology, automation, AI, and continuous improvement initiatives.

This role sits within the Process & Business Excellence team and acts as the bridge between business operations and technology. You will work across multiple departments toidentifyopportunities to simplify processes, improve efficiency, automate workflows, and enhance user experiences through practical technology solutions.

You will play a key role in supportingWavelink'sdigital transformation journey, helping to optimise our core business platforms, develop AI-enabled solutions, and create scalable processes that support business growth.

Key Responsibilities AI & Automation Development

Design and build scripts, integrations, and automation workflows to improve operational efficiency by using appropriate technology

Implement andmaintainpractical AI components, leveraging existing ML frameworks and AI agent architectures if already exist or build AI components as per of the solution

Support integration between business systems such as NetSuite and HubSpot or any other applications/software

Support teams in adopting and effectively using AI technologies

Stay current with emerging AI technologies andidentifypractical business applications

Process Improvement

Identifyopportunities to improve operational efficiency and recommendappropriate technology

Assistwithanalysing and documenting business processes

Support continuous improvement initiatives across the business

Assistwith project planning, testing, implementation,trainingand stakeholder communication

General Business Systems Support– HubSpot,iAsset

Support system integration and datasynchronisation initiatives





Support the ongoing enhancement and optimisation of HubSpot, iAsset and broader technical stack within Wavelink.

Assistwith troubleshoot technical issues across current technical stack or solutions

Assistwith system administration activities

Assistwith developing integrations between NetSuite, HubSpot,iAsset, Power BIand other business applications.

Support data quality, reporting, andprocess consistency across business systems

Governance

Work closely with the Manager of Process and Business Excellence to prioritiseimprovement opportunities

Collaborate with the external senior developer on solution design and technical validation, and participate in code reviews, testing, maintenance and solution handovers

Follow established development, documentation, and governance standards within Wavelink

Skills & Experience:

2+ years experiencein a system administration or dev role

Experience using AI solution in process automation or business transformation related activities

Basic to intermediate level knowledge of SQL, Python, AI tools,JavaScriptor similar application

Basic to intermediate level knowledge ofERP/CRM platforms,HubSpotis desirable

Experience with APIs andintegrations

Experience creating workflows, automations,reports, or integrations within CRM or ERP environments

Strong analytical and problem-solving skills

Experience with supporting or administering business systems such as NetSuite, HubSpot, or similar platforms is favourable

Ability to translate business requirements into technical solutions

Excellent communication and stakeholder engagement skills

Well organised with the ability to manage multiple tasks and priorities

Curious mindset with a willingness to learn current technologies and approaches

#J-18808-Ljbffr

📌 Technical Specialist (Port Phillip City)
🏢 Wavelink
📍 Port Phillip City