Public Sector People are currently partnering with a large local government organisation to recruit experienced

Service Desk Analysts

for an initial 3-month contract. This is a hands-on Level 1 support role within a busy ICT environment, supporting a large and diverse user base across desktop, mobile and network environments. About the Role

Working as part of the Service Desk team you will be responsible for providing responsive IT support to users across multiple locations. You’ll manage a high volume of incidents and service requests while ensuring tickets are resolved or escalated within agreed SLA timeframes. Key Details

Location:

Logan Region Rate:

$52.00 per hour + super Contract:

Initial 3-month contract Hours:

Full time, 38 hours per week Roster:

Monday to Friday, between 8:00am and 5:00pm Start:

ASAP Key Responsibilities

Provide Level 1 IT support across desktop, laptop, mobile and network environments Troubleshoot and resolve incidents and service requests within SLA timeframes Provide support via phone, remote access and face-to-face channels Log, manage and update incidents and requests through ITSM systems Assist with hardware deployments, upgrades and asset management Maintain accurate asset, ticket and CMDB records Support users across Microsoft Windows,



Microsoft 365, Azure AD and Intune environments Communicate effectively with users during incidents, outages and planned maintenance Contribute to knowledge base documentation and ongoing process improvements About You

Approximately 5 years' experience within Service Desk, Help Desk or IT Support environments Strong troubleshooting skills across Microsoft technologies Experience supporting Windows, Microsoft 365, Azure AD and Intune Experience supporting desktops, laptops, mobile devices and peripherals Strong experience using ITSM or ticketing systems, with

Halo ITSM experience highly regarded Demonstrated ability to manage high ticket volumes in a fast-paced environment Strong communication and customer service skills necessary ITIL certification or similar is highly regarded Immediate or short-notice availability What's on Offer

Initial 3-month contract with a large local government organisation Full-time hours Exposure to a large and complex ICT environment Modern Microsoft technology stack Opportunity to join a busy and established Service Desk team ** Due to a high expected response, only shortlisted candidates will be contacted ** #J-18808-Ljbffr

📌 Service Desk Analyst (Logan City)
🏢 Public Sector People
📍 Logan City