Catholic Development Fund Melbourne – East Melbourne VIC

Catholic Development Fund (CDF) are a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.

Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday people put their faith into action and contribute to a fairer, more cohesive society.

About the Role The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability. Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience.

Key Accountabilities Microsoft 365 Administration

User provisioning and deprovisioning

Licensing management

Security groups

Authentication and MFA support

Service health monitoring

SharePoint Online Administration

Site creation and management

Document libraries and metadata

Permissions management

External sharing controls

Governance and compliance awareness

OneDrive for Business Support

Sharing and permissions

Recovery of deleted files

Version history management

Migration and user onboarding support

Exchange Online & Outlook

Mailbox administration

Shared mailbox support

Calendar and meeting management

Mail flow troubleshooting

Offboarding and mailbox access management

Microsoft Teams Support

Team and Channel creation/configuration

Meeting and webinar support





Teams Phone basics

Teams Rooms and meeting room troubleshooting

Chat, file sharing, and permissions management

User adoption and training

Citrix Infrastructure Administration

The resource should be capable of diagnosing and optimizing the Citrix environment.

Citrix Virtual Apps and Desktops

Citrix Director and Studio

Citrix Profile Management

Citrix performance monitoring and optimization

Endpoint Management & Windows Engineering

Windows 11 administration

Windows Update for Business

Group Policy

Patch management

Software packaging and deployment

Network & Performance Troubleshooting

Network performance analysis

QoS implementation

SD-WAN concepts

FortiGate firewall knowledge

Bandwidth monitoring

Identity & Access Management

Single Sign-On (SSO)

MFA troubleshooting

Token and certificate troubleshooting

Monitoring & Analytics

Citrix Director

Performance baselining

Security & Compliance

Information Protection

Secure external sharing

Endpoint provisioning, offboarding, maintenance & asset lifecycle

Build, provision and deploy laptops for new starters and role

Perform device wipe, retirement and reallocation processes

Meeting rooms & collaboration spaces

Support meeting room connectivity

Administer room accounts/resources used for Teams-enabled rooms

What You Bring

Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications

Experience with ITIL-aligned service management practices, including incident, request, change and problem management.





Strong customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.

Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks.

Strong knowledge in Windows endpoint support and device lifecycle management

Strong understanding of Microsoft 365 admin and user support

Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune).

Minimum 2 years' experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role.

Demonstrated experience supporting Microsoft 365 and modern workplace technologies.

Experience managing complex technical incidents and driving problem management outcomes.

Experience working with Managed Service Providers (MSPs) and third-party technology vendors.

Experience implementing service improvements that enhance system performance, reliability and user satisfaction.

Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels.

Why work for us?

Generous salary package - that recognises your skills, experience, and contributions.

Skilled Environment - join a dedicated team of professionals committed to fostering an agile and inspiring work environment.

Meaningful Work - be part of a values, driven organisation that makes a difference in the community.

Hybrid Flexibility - we offer a hybrid working model (3 days in the office per week), plus a modern workspace in tranquil East Melbourne.

Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks. To be successful in this role you must hold valid working rights in Australia.

The Archdiocese is committed to the safety, wellbeing, and dignity of all children and vulnerable adults.

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📌 IT Support (Port Phillip City)
🏢 Catholic Development Fund Melbourne
📍 Port Phillip City