About the role. We're looking for a Senior IT Support Engineer to join our IT team, with a solid focus on Jamf device management and macOS. This role is ideal for someone who enjoys owning platforms, solving complex problems, and mentoring others.

You’ll be the most senior Apple voice in the team, the person who takes the tickets nobody else can crack, and who can take a business requirement and turn it into a plan and a design.

Responsibilities

Own and manage the Jamf Pro environment and act as the SME for macOS

Act as the L2/L3 escalation point for the IT support queue, take on escalated tickets, resolve complex incidents, and perform root cause analysis

Plan, design and implement system improvements: gather requirements, write a project plan, design the solution, and deliver it end to end

Manage zero touch deployment, configuration profiles, policies, app packaging and patch management across the Apple fleet

Develop scripts (Bash/Python) to automate deployment, configuration, remediation and reporting

Work with the InfoSec team to assess, design and maintain IT solutions that meet organisational security and compliance standards

Provide support for Microsoft 365, particularly Entra ID and Exchange Online

Maintain clear technical documentation and runbooks, and uplift the wider support team's Apple capability

Mentor junior IT staff and contribute to team planning and continuous improvement





Requirements

Based in Adelaide, South Australia

Australian Citizen (required) and able to obtain and maintain an Australian Government security clearance

4-7 years' experience in IT support or systems administration

Strong hands-on experience with Jamf Pro, Apple Business Manager and macOS

Demonstrated ability to scope and design a solution from a business requirement, and produce a workable project plan

Scripting ability in Bash and/or Python

Solid understanding of Microsoft Entra ID and Exchange Online

Confident working autonomously and leading technical problem resolution

Clear communicator who can explain technical decisions to non-technical colleagues

Certifications (Highly Regarded)

Jamf Certified Tech / Certified Admin / Certified Expert )

Microsoft SC-900 / SC-300

ITIL 4 Foundation

Apple Certified Support Professional

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Highly Desirable These are not required for success in the role but would be beneficial.

Bachelor's degree in IT or a related field

Networking knowledge and cloud experience

Experience supporting a predominantly Apple/macOS environment in a scaling organisation

Experience with automation, endpoint management or infrastructure-as-code practices

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📌 Senior IT Support Engineer – Jamf & macOS SME (Adelaide)
🏢 Fivecast
📍 Adelaide