Hostplus is seeking a Resolutions Officer for a 12-month fixed term to manage AFCA complaint notifications and coordinate investigations with internal stakeholders. You will prepare transparent, balanced responses and maintain records to support regulatory compliance and reporting, strengthening the member experience. You will collaborate across the business to gather information, identify trends, and drive improvements in complaints handling and governance within one of Australia’s leading industry
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📌 Resolutions Officer (12-Month FTC) – Hybrid & Member-Focus (Port Phillip City)
🏢 Hostplus Superannuation
📍 Port Phillip City
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