Set and lead experience strategy at scale across complex journeys and portfolios Translate enterprise strategy into cohesive, future-focused experience frameworks Provide senior craft and design leadership across UX and UI outcomes Own usability, accessibility, coherence and quality of design execution Resolve complex design problems and establish experience guardrails Partner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisation Guide tradeoffs based on customer value, risk and business impact Embed and govern the Group Design System Drive accessibility maturity and identify reusable patterns Ensure consistent, scalable experiences across markets and channels Use insights, validation and performance measures to reduce experience risk and improve customer and business outcomes Uplift the Design Practice through leadership, coaching and continuous improvement Deliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation project Requirements

A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT Strong grounding in human centred digital disciplines Extensive experience across UX, UI and user research within complex digital product or service environments Expertise in experience strategy and end to end design Ability to define, govern and evolve customer journeys across multiple touchpoints and channels Solid hands-on design capability across web, responsive and mobile platforms Exceptional attention to usability, accessibility,



consistency and visual quality Ability to integrate user research, data and insights into experience direction and design decisions Experience using design systems to translate complex problems into scalable solutions Experience working in Agile environments Experience partnering with CX, Digital Product and Technology teams Experience ideally within regulated or complex domains Previous experience working with AI automation to leverage an uplift in process Core Competencies

Demonstrates expertise in experience strategy, UX and UI design, and user research, with a strong focus on usability, accessibility, and design quality across digital products. Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments. Highest-signal resume keywords

Experience Strategy UX Design UI Design User Research Agile Environments Hard Skills

Human Centred Design End-to-End Design Design Systems Usability Accessibility Responsive Design Mobile Design Data Integration Customer Journey Mapping Complex Problem Solving Soft Skills

Leadership Coaching Collaboration Attention to Detail Continuous Improvement

Certifications & Qualifications

Tertiary Qualification in Design Tertiary Qualification in Psychology Tertiary Qualification in Business Tertiary Qualification in Technology Tertiary Qualification in IT Industry Keywords

Digital Products User Experience User Interface CX AI Automation Regulated Domains Complex Domains Design Practice Experience Frameworks Experience Guardrails

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📌 Senior UX Designer (Port Phillip City)
🏢 Jobtailor
📍 Port Phillip City