Senior Applications Support Analyst, hands‑on across ERP, CRM, payroll and HR platforms Collingwood, Melbourne | Hybrid, 3 days on‑site | min 10‑month contract Senior Applications Support Analyst, hands‑on across ERP, CRM, payroll and HR platforms

Collingwood, Melbourne | Hybrid, 3 days on‑site | min 10‑month contract

About the organisation: Our client is an established Victorian public sector organisation delivering essential services to a diverse inner‑Melbourne community. Its Digital and Technology Services team runs a broad portfolio of enterprise applications, on premises and in the cloud, with a solid focus on service quality and continuous improvement. About the role:

Reporting to the Application Operations Lead, you will keep core business systems stable, secure and improving during a period of leave. You will own complex incidents, work with vendors and managed service providers on upgrades and fixes, and leave behind clear documentation and a well‑supported user base. Duties:

Administer and support ERP, CRM, payroll,



HR and integrated systems Resolve production incidents and lead root cause analysis Manage vendors and service providers through upgrades and fixes Maintain user access, licences, certificates and SSO/MFA Document the knowledge base and train end users Skills and experience:

Senior application support and administration of core business systems Strong SQL on Oracle and MS SQL Server ITIL incident, problem and change management in practice PowerShell or Python scripting; integration troubleshooting TechnologyOne, Oracle CRM or local government exposure highly regarded Culture:

A collaborative, practical team that shares knowledge and values people who fix root causes, not just symptoms. The organisation supports flexible and accessible working and welcomes applicants from all backgrounds. Advantages:

Hybrid working with 2 days remote each week Broad, senior scope across multiple enterprise platforms Fast process: we are interviewing now You must have Australian working rights and be able to obtain a Working with Children Check and a National Police Check. Know someone who would suit this role? Refer them and receive a Visa Debit Card if they are successfully placed.

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