Downer seeks an experienced Manager Service Management to lead the day-to-day function across Group Technology. You will drive ITIL-aligned processes, incident and problem management, and governance while partnering with platform teams, suppliers and business units to ensure reliable IT services. You will develop a high-performing team, manage supplier performance, and continuously improve service delivery to support business outcomes in a large, complex enterprise.
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📌 Senior Service Management Leader | ITIL & ServiceNow (Port Phillip City)
🏢 Downer
📍 Port Phillip City
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