We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.

Responsibilities

Answering customer inquiries and resolving issues in a timely and professional manner

Building and maintaining positive relationships with customers

Processing customer orders and providing order status updates

Maintaining accurate customer records and order details

Collaborating with other teams to ensure customer satisfaction

Requirements

Previous experience in customer service or a related field

Strong problem-solving skills

Ability to work in a rapid-paced environment and handle multiple tasks simultaneously

Preferable1 year of customer service experience

Supportive small team

Monday - Friday

Onsite parking

All applications remain strictly confidential.

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📌 Admin/ Customer Care Consultant (Sydney)
🏢 Koch
📍 Sydney