Guest Service Agent - QT Perth

Guest Service Agent - QT Perth

24 Sep
|
EVT Group
|
Perth

24 Sep

EVT Group

Perth

About EVT

QT Peth is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities





Welcome guests warmly and ensure smooth check-in/check-out

Respond promptly to guest needs and special requests

Co-ordinate with housekeeping and maintenance for room readiness

Manage reservations and daily guest transactions accurately

Provide information about hotel services and local attractions

Maintain a clean, safe, and professional front desk setting

Participate in training and team meetings

What You'll Bring

Robust customer service and communication skills

Familiarity with hotel systems and procedures

Ability to collaborate across departments

Detail-oriented and accurate in transactions

Adaptable and open to continuous learning

Knowledge of WH&S; and operational policies

How You Work

Daymaker ethos - no one's too big for the small things.

Inclusive leader - values diverse perspectives; builds belonging.

Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.

$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.

Seasonal perks at Thredbo.

Rapid career growth across our hotel & entertainment network.

Paid parental leave; community & volunteering opportunities.

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📌 Guest Service Agent - QT Perth
🏢 EVT Group
📍 Perth

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