Are you an experienced freight forwarder looking to broaden your skills across both Air and Sea Freight? We're seeking a customer-focused Export Operator to join our Operations team and manage shipments from initial quote through to final delivery.

In this hands-on role, you'll work closely with customers, carriers, transport providers, suppliers, and overseas agents to ensure shipments move smoothly, efficiently, and compliantly. You'll be responsible for coordinating bookings, transport, documentation, customer communication, invoicing, and file management while delivering a high level of service and maintaining profitability.

What you'll be doing:

Managing Air and Sea Freight export shipments end-to-end

Coordinating bookings with carriers, co-loaders, transport providers, and depots

Preparing and processing export documentation, customs requirements, and shipping instructions

Monitoring shipments and providing proactive updates to customers and overseas agents

Responding to customer enquiries and resolving operational issues

Sourcing and negotiating freight rates with carriers and suppliers





Preparing customer quotations and understanding buy/sell rates to maintain margins

Managing jobs from initial quote through to shipment completion and file closure

Ensuring accurate costing, invoicing, and recovery of additional charges where applicable

Contributing to service improvements and achieving operational KPIs

About You:

Experience in freight forwarding, ideally across both Air and Sea Freight

Strong knowledge of export operations, documentation, and compliance requirements

Experience preparing quotations and negotiating freight rates

Excellent customer service and communication skills

Strong organisational skills with the ability to manage competing priorities

Commercially minded with a keen eye for detail and accuracy

This is a fantastic prospect for someone who enjoys building customer relationships, taking ownership of shipments, and working in a fast-paced freight forwarding environment.

#J-18808-Ljbffr

📌 Export Operator - Air & Sea Freight (Port Phillip City)
🏢 NAVIA SDN BHD
📍 Port Phillip City