We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused

Customer Service & Administration Assistant

to join our team based in Hallam.

This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.

We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused

Customer Service & Administration Assistant

to join our team based in Hallam.

This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.

The Role Working closely with our sales, warehouse and administration teams, your responsibilities will include:

Answering incoming customer calls and emails

Processing customer orders accurately and promptly

Responding to product, pricing, stock and delivery enquiries

Following up customer orders and ensuring issues are resolved

Supporting sales representatives with customer and order enquiries

Maintaining customer records and account information

Following up customers regarding outstanding accounts when required

Assisting with invoicing, credits and general accounts administration

Liaising with the warehouse regarding stock availability, picking and dispatch





Assisting with purchasing, inventory and supplier administration

General office administration, filing and data entry

Helping ensure customer enquiries and administrative tasks are followed through to completion

About You We are looking for someone who is:

Friendly, professional and confident communicating with customers

Highly organised with good attention to detail

Comfortable working in a busy small-business environment

Able to take ownership of tasks and follow them through

Confident using computers, email and business software

Able to prioritise multiple tasks without losing focus on customers

Reliable, proactive and willing to help across different areas when required

Experience in

customer service, administration, order processing, wholesale, distribution, manufacturing or accounts administration

would be highly regarded.

Experience with systems such as

MYOB, Xero, inventory or order management software

would also be an advantage, but training can be provided.

What We Offer This is an opportunity to join a growing business where you can become an significant part of the day-to-day operation.

For the right person, there is an opportunity to develop the position over time and take on greater responsibility across customer service, administration and internal sales support.

If you are organised, enjoy working with customers and like being part of a practical, fast-moving team, we would like to hear from you.

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📌 Customer Service & Administration Assistant Part time (Port Phillip City)
🏢 BSONS Group
📍 Port Phillip City