About the company: We're partnering with a well-established national credit provider that's doing things differently. With a strong focus on people, integrity and customer outcomes, this is an opportunity to join a business where you'll be supported, valued and given the tools to grow.

If you're looking for more than just a job - keep reading.

About the job: You'll be helping customers navigate challenging financial situations while finding fair, practical solutions that work for everyone.

You'll be part of a supportive and inclusive team where you can:

Make a difference to customers

Have meaningful, empathetic conversations

Build a long-term career in financial services

Access explicit pathways for development and progression

Contribute ideas and help improve the customer experience

Hours Monday - Friday | 8:30am - 5:00pm

No weekend work - giving you a great work-life balance.

Key Responsibilities:

Have meaningful conversations with customers with empathy, professionalism and respect

Negotiate fair and realistic repayment solutions

Provide support to customers experiencing financial hardship

Manage customer accounts in line with compliance requirements and best practice





Maintain accurate records and documentation

Identify opportunities to improve processes and customer outcomes About You: We're looking for someone who is:

Experienced in collections or customer-facing roles

A confident communicator who knows how to handle sensitive conversations

A natural problem-solver who can balance commercial outcomes with care

Resilient, organised and proactive

Comfortable working in a regulated financial services environment

Familiar with NCCP/ASIC requirements - advantageous, but not essential

Most importantly, you'll bring the right attitude, empathy and willingness to help people.

What's On Offer:

Hybrid working

Birthday leave + lifestyle leave

Paid parental leave

Free weekly Pilates

CBD location - easy commute!

Career progression in financial services

A supportive, down-to-earth team culture

If you're looking for a role where you can make an impact, build valuable financial services experience and grow your career, we'd love to hear from you.

Additional information

Brisbane CBD location

$65,000 - $75,000 + super

Hybrid Available

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📌 Collections Officer (Brisbane)
🏢 IAS RECRUITMENT
📍 Brisbane