Help Desk Coordinator - Facility Management (Fixed Term) Keep Jobs Moving. Keep Clients Connected.

Looking for your next opportunity in

Facilities Management, customer service or administration?

Modus Projects is looking for a

Helpdesk Coordinator

to join our Melbourne CBD team on a

fixed-term contract through to December 2026 with potential for extension and perm roles .

Based on

Collins Street , this role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering great customer service.

You’ll be the key connection between

clients, trades and our Service Coordinators , helping ensure jobs are allocated, followed up and completed on time.

What You'll Be Doing

Answer inbound client enquiries via phone and email

Log, allocate and dispatch incoming work orders

Follow up open and aged work orders to keep jobs moving

Support Service Coordinators with planning, prioritising and scheduling jobs

Monitor jobs from allocation through to completion

Ensure client expectations, deadlines and KPIs are met

Maintain accurate job notes, records and client/contractor documentation

Ensure trades are aware of site inductions, safety requirements and client-specific protocols

Provide administrative support and cover for Service Coordinators when required

Deliver qualified,



timely and helpful customer service across every interaction

What You'll Bring

2–3 years' experience

in customer service, call centre, helpdesk or administration

A professional and confident phone manner

Strong written and verbal communication skills

Excellent organisation and time management

Ability to multitask and prioritise in a fast-paced environment

Strong attention to detail and a proactive approach

Ability to work independently while being a strong team player

Intermediate Microsoft Office skills, particularly Word and Excel

Strong computer literacy and confidence working with databases/CRM systems

Flexible and adaptable approach to changing priorities

Why Join Modus?

Work in the heart of Melbourne CBD on Collins Street

Fixed-term contract through to December 2026

Monday–Friday roster between 7am–7pm

Work alongside an experienced and supportive FM team

Build valuable experience in a growing national facilities management business

Opportunities to develop your skills and career

Access to wellbeing initiatives and Employee Assistance Program

Ready to Make an Impact? If you're organised, customer-focused and enjoy being the person who keeps things moving, this could be your next opportunity.

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📌 Help Desk Coordinator - Facility Management (Fixed Term) (Port Phillip City)
🏢 Modus Projects
📍 Port Phillip City