Interchange Bench is currently recruiting for an experienced

Client Relations Officer

to join one of Melbourne's most highly regarded animal hospitals.

This is a frontline customer service and administration role where you’ll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a qualified, compassionate and efficient experience.

About the role You’ll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.

Key responsibilities will include:

Greeting clients and responding to enquiries face-to-face, by phone and email

Booking, confirming and managing appointments

Providing clients with relevant information before and after appointments

Supporting clients who may be distressed, emotional or grieving

Managing customer concerns and complaints professionally

Processing payments, deposits and payment plans accurately

Maintaining accurate client and patient records

Assisting with basic animal handling where required

Interchange Bench is currently recruiting for an experienced

Client Relations Officer

to join one of Melbourne's most highly regarded animal hospitals.

This is a frontline customer service and administration role where you’ll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and effective experience.





About the role You’ll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.

Key responsibilities will include:

Greeting clients and responding to enquiries face-to-face, by phone and email

Booking, confirming and managing appointments

Providing clients with relevant information before and after appointments

Supporting clients who may be distressed, emotional or grieving

Managing customer concerns and complaints professionally

Processing payments, deposits and payment plans accurately

Maintaining accurate client and patient records

Assisting with basic animal handling where required

About you We’re looking for someone who brings empathy, professionalism and strong customer service capability.

You will ideally have:

Experience in a busy frontline customer service role

Excellent written and verbal communication skills

Strong customer focus and interpersonal skills

Confidence managing competing priorities

Strong problem-solving and conflict-resolution skills

An empathetic and supportive approach

Good computer literacy and confidence

A genuine interest in animal welfare.

Experience within a veterinary clinic, animal hospital, animal shelter or similar environment would be highly regarded, but is not essential.

If you’re an organised and empathetic customer service professional looking for a meaningful role in the animal care sector, we’d love to hear from you!

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