The IT Support Specialist provides technical support to internal users, ensuring smooth operation of IT systems, networks, and applications. This role includes but not limited to End Point Device/ Peripheral (e.g. Desktop, Laptop, Printer, Mobile Devices and Signage Display etc.) and Network Infrastructure and Peripheral Level 1 & Level 2 IT Support & Maintenance

JOB RESPONSIBILITIES

Provide support services to ensure all computer systems are functioning properly such as file servers, POS terminals, CCTV, Internet connection, Synology, PA System, Wi-Fi, network infra, and VPN connection, etc.

Install, support and maintain IT related hardware and software

Support daily IT operation and liaise with business users & IT team.

Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair, and maintenance of IT hardware & software

Maintain IT related contracts

Analyze computer / IT problems reported and recommend corrective, preventive and improvement measures

Maintain proper administration records of IT equipment inventory, software inventory,



software licenses, network & other IT related information

Provide training, guidance, and support to end users

Coordinate IT related projects, from recent/upgrades of system deployment to new site opening or renovations.

Perform any ad hoc IT duties as assigned

JOB REQUIREMENTS

Diploma or above in Information Technology, Computer Science, or related disciplines

Minimum 2 years' relevant experience preferably gained from sizable firms or multinational companies

Solid experience in supporting Microsoft Windows, O365, AD.

Solid experience in supporting Windows Server and Android Device

Familiar with Windows operation systems and office applications

Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security

Strong problem solving and communication skills

Good command of spoken and written English

Able to work independently and under pressure

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📌 IT Support Specialist (Sydney)
🏢 Plaza Premium Lounge
📍 Sydney