We are HCLTech, one of the fastest-growing large tech companies in the world and home to

219,000+ people across 54 countrie s, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

Role Summary Provide onsite IT support to end users for desktops, laptops, peripheral devices, operating systems, and business applications. Act as the primary point of contact for issues that cannot be resolved remotely by the Service Desk.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to

219,000+ people across 54 countrie s, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

Role Summary Provide onsite IT support to end users for desktops, laptops, peripheral devices, operating systems, and business applications. Act as the primary point of contact for issues that cannot be resolved remotely by the Service Desk.

Primary Responsibilities

Provide onsite support for desktops, laptops, printers, scanners, and peripherals.

Diagnose and resolve hardware and software issues.

Troubleshoot Windows operating system and end-user application problems.

Perform hardware break-fix and component replacement.

Install, configure, and upgrade desktop/laptop hardware and software.

Perform system imaging, re-imaging, and device rebuilds.

Support IMAC activities (Install, Move, Add, Change).

Coordinate with Service Desk, infrastructure, and application teams for issue resolution.





Provide VIP/VVIP user support when required.

Manage incident, service request, and asset-related activities.

Support user account-related activities and basic troubleshooting.

Maintain inventory of IT assets and peripherals.

Ensure SLA compliance and timely ticket closure.

Primary Skills

Windows 10/11 Administration

Microsoft Office 365

Active Directory User Management

Outlook Configuration & Troubleshooting

Laptop/Desktop Hardware Support

Printer and Peripheral Support

Software Installation and Troubleshooting

Basic Networking (LAN/Wi-Fi/VPN)

SCCM / Intune (Preferred)

ITSM Tools (ServiceNow, Remedy, etc.)

Secondary Skills

Basic Server Knowledge

Antivirus & Endpoint Security Support

Asset Management

Remote Support Tools

PowerShell Basics

M365 Administration (Basic)

Why HCL

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe.

We offer a virtual-first work workplace, promoting a good work-life integration and real flexibility.

We offer comprehensive benefits for all employees.

We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

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📌 Desk Side Engineer (Desktop Support Engineer) (Port Phillip City)
🏢 HCLTech
📍 Port Phillip City